Returns & Exchanges
At Fontana Candle Co., we want you to be completely satisfied with your clean-burning home fragrance experience. If you are not happy with your purchase, we offer a 30-day return policy for unused and unlit products.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Carefully pack the unlit candles and accessories in their original packaging to ensure they are protected from damage during transit.
Ship Your Items
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing